Platinum Services
Open Labs Platinum Services provide additional valuable service, support, and training features for your Open Labs hardware and software products during the term of your Platinum Service Contract. Platinum Services are only available on Open Labs GEN6, GEN5, DBeat™, and SoundSlate products. We believe no one else in the industry provides this level of customer-focused service and support for its customers!
The GEN6 "L-Series" products include 1 Year of Open Labs Platinum Services. Platinum Service upgrade options are available for years 2 & 3.
Platinum Service upgrades are also available for the GEN6 "Q-Series", "E-Series", DBeat™, and SoundSlate products for years 1, 2, & 3.
Open Labs Platinum Services include the following customer-focused service, support, and training features:
| Platinum Service Features | Year 1 | Year 2 Upgrade | Year 2 & 3 Upgrade |
| Limited Hardware Warranty |
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Standard Technical Support
(Plus Telephone Support in Years 2 & 3) |
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| 1 Hr. of “Get to Know Your Open Labs System Training” (One-Time Service in Year 1 Only) |
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| 7 How To & Usage Training Sessions (Limit 1 Hr. Each) |
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| Limited 3rd Party Software Support |
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| Plus Access to Technical Support on Saturday |
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| GEN6 L-Series Products - Platinum Prices | Included Free |
$4991 $5992 |
$7991 $8992 |
| GEN6 Q-Series, E-Series, DBeat™, & SoundSlate™ – Platinum Prices | $4991 $5992 |
$4991 $5992 |
$7991 $8992 |
1 Pricing effective within 90 days of purchase date of Open Labs hardware.
2 Pricing effective after 90 days of purchase date of Open Labs hardware.
Prices are subject to change without notice.
Limited Hardware Warranty & Standard Technical Support
Year 1 of Platinum Services on your Open Labs system is in addition to Open Labs standard 1 year limited hardware warranty and 1 year standard technical support services. If you purchase the Platinum Service Year 2 or Year 2 & 3 upgrade option, it also includes a limited hardware warranty and standard technical support services plus telephone support for the term length of the services contract.
1 Hour “Get to Know Your Open Labs System Training”
To assist you in getting up and running quickly, Open Labs will provide you with 1 hour of Get to Know Your Open Labs System Training by one of our technical support specialists using phone, web, and remote access. You will need to contact Open Labs technical support to schedule your training session in advance. This one-time service is only available during year 1 of your Open Labs hardware product. The remote access training requires that the customer have high-speed internet connection with their Open Labs hardware product.
7 “How To & Usage Training” Sessions (Limit 1 Hr. Each)
Once you have your Open Labs hardware up and running, you can contact Open Labs technical support and schedule remote customer training for your Open Labs system. Platinum Service “How To & Usage Training” sessions are one-on-one remote training with an Open Labs specialist using phone, web, and remote access that can be used anytime within the term of your Platinum Service. The remote access training requires that you have high-speed internet connection with your Open Labs hardware product. You can use your training sessions to ask questions on how to use your Open Labs hardware and software as well as limited 3rd party software (listed below under limited 3rd party software support) installed on your Open Labs hardware. Open Labs specialists will keep track of your sessions in 5 minute increments and also keep track of your remaining 1 hour sessions. Training sessions must be scheduled in advance during normal business hours.
If you need additional How To & Usage Training Sessions, you can purchase additional sessions as long as your Open Labs hardware is still under the term of a Platinum Service Contract. Sessions are available in 1, 3, and 5 session bundles.
Limited 3rd Party Software Support
Open Labs will provide “best effort” support and assistance on limited 3rd party software installed on your Open Labs hardware by an Open Labs technical support specialist via phone, email, or remote diagnosis. Support is limited to the following 3rd party software that has been legally registered by the user and is a legally authorized copy installed on your Open Labs system:
• Pro Tools
• Cubase/Steinberg ‘family’
• Sonar/Cakewalk ‘family’
• Ableton Live
• Reason
• Sony Creative ‘family’
• Native Instruments Komplete
• Waves
• Spectrasonics plugins
• WaveLab
• Fruity Loops/FLStudio
• And most VST instruments and virtual effects
Plus Access to Technical Support on Saturday
Open Labs will also provide access to technical support specialists via phone, email, or remote session for Platinum Service customers on Saturdays as well as normal technical support hours of operation Monday – Friday. Technical support assistance is limited to Open Labs hardware & software issues as well as Platinum support services.
For more information on our Platinum services, please visit our Platinum Services Terms and Service Description page.